Call/Text: +1-289-233-6818
Call/Text: +1-289-233-6818

Our Promise for Top Quality Cakes,
Fresh Flowers & On Time Delivery
QUALITY CAKES
Fresh Local Bakers
FRESH FLOWERS
Picked Daily
ON TIME DELIVERY
Call Us +1-289-233-6818

*Delivery Time:* Midnight Deliverys are delivered between 23:30 (11:30Pm) to 00:30(12:30 Am).
If Delivery date is Jan 10th please select Jan 09th and Select Delivery option as Midnight Delivery.
Delivery options are displayed to the right side of the page after entering all details on checkout page such as sender and receiver including Postal code.
Before placing the order please make sure Receiver is available at the delivery address at midnight night or somebody is able to receive on behalf of receiver. After placing the order if receiver is not available please make sure to update us by sending an email at sendsurprisegifts@gmail.com to postpone your order to next day delivery.
In case driver is unable to reach receiver the items will be left at the door if possible if not items will be discarded as there is no second delivery attempt for midnight deliverys.

If you see “Delivery Charges are calculated after Delivery address is entered. If charge is not updated, we cannot ship to the address entered. If you do not know the Postal/Zip code please contact customer care.”
Its because of 3 reasons
1) You may have typed incorrect format of the postal code.
2) You may have not typed the Postal code in the postal code section
3) The postal code you typed may not be in our database.

if you are not sure please check with live chat agent or send us an email at sendsurprisegifts@gmail.com

My order will not go through. What should I do?

If you attempt to order and you see a message that indicates your order was not successful, there are a few things you can check to try and resolve the problem. Try Using another card or Call the card issuer bank and authorize payment. You may also try using PayPal at checkout. If you do not have Paypal account please checkout as Guest on PayPal page.

For example, if you enter the details for a Visa debit or credit card and you receive a message that instructs you to contact the card’s issuing bank, that means there might be a problem with the account.

MORE INFORMATION

There are a number of things that can prevent your order from being accepted by your payment account’s issuing bank or organization. Our payment gateway may also decline a transaction even if the payment account’s issuer would approve it (e.g., if the issuer warns us of incorrect order details). Some problems can happen if you have made a mistake entering your billing information. Other problems can arise when there’s an issue with your payment account.

The following are some steps you can take when you receive a message indicating that your order could not be processed. Each item is described in more detail below.

Step 1) If using a credit or debit card, double-check the card number, expiration date and card security code.
Step 2) Double-check the billing address that you entered.
Step 3) Contact the bank or organization that issued your payment account.

DETAILED TROUBLESHOOTING STEPS

Step 1) If using a credit or debit card, double-check the card number, expiration date and card security code.

Although this may seems obvious, the most common cause of declined orders is because of a mistake made while entering the credit card details; especially, the expiration date and the card security code (CSC).

For Visa, MasterCard or Discover cards, the CSC is a three-digit number on the back of the card, usually on or near the card’s signature stripe. For American Express cards, the CSC is generally a four-digit number on the face of the card, in smaller numerals above the card number itself. (Note: American Express prepaid gift cards may have a 3-digit CSC on the back of the card.)

Step 2) Double-check the billing address that you entered.

Make sure the street address, city, state/province and ZIP or postal code match the postal address on file with your payment account (e.g., if you’re using a credit or debit card, enter the address where you receive your statements). If in doubt, check the address on your most statement or call the payment account’s issuing bank or organization. The order can be declined if the address information you have entered does not match what your bank or organization has on file for the account.

This is particularly important for PayPal transactions, but it also applies to credit/debit card payments.

Step 3) Contact the bank or organization that issued your payment account.

If you have double-checked and confirmed that you have entered all billing information correctly, contact the bank or organization that issues your payment account. For example, if using a credit or debit card, call the customer service number on the back of your card. Sometimes the issuer will respond to the transaction request with an “Honor with identification” response. This is a conditional approval or authorization for the transaction that is ONLY valid if the merchant can physically check the customer’s identification. Because the order is being processed via the Internet, we cannot look at your identification documentation to verify that you are the account holder, so our system has to decline your order even though the issuer would have approved an in-person transaction.

Other times, the transaction might be declined because the available balance for your account is insufficient for your order amount (this is called “insufficient funds”). This can even happen when there is enough money in the account for the purchase. Many times, other transactions on the account may create temporary authorizations that reduce the available balance for a limited time, which will eventually expire and drop off the account without ever being billed to you. But while they last, those temporary authorizations can reduce the account’s available balance.

If you call or contact the account’s issuer, they might be able to explain to you why the transaction was declined. And in the case of those “Honor with identification” responses, they can often make an adjustment to your account so that your next attempt will not receive that response, and the order can succeed.

If you have tried ALL of the above and you still do not know why the order was declined, please send a email to sendsurprisegifts@gmail.com and Support team will get in touch with you shortly.

If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, simply call us or send us an e-mail quoting your order confirmation number for authentication.

Yes we are currently hiring affiliates that are available in various parts of GTA. Currently, we will gladly accept any that are placed to any one of our delivery areas. If your delivery address is outside our specified locations feel free to request a quote and we will be happy to send you one.

We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. This must be done by Phone or e-mail , quoting your order confirmation number for security reasons.

We will try delivering the next day, but in any case we are not responsible for items that are left unattended. It would be best prior to making an order to confirm that someone will be available to receive it.

In addition, prior to ordering, please make sure the address is correct and there is a local contact number where the recipient can be contacted.Our drivers have a mobile phone and can contact your client.

Yes we Cancel or modify your order before 4 PM, However for cancellation we will charge $5 .If you need to make adjustments to your order, please email us to inquire if your order can be modified or cancelled prior to our cut-off time of 4:00 p.m. EST on the date of order.

As soon as your order has been processed through our secure, on-line, real-time credit card processing system (Internet Secure), an e-mail message that confirms the order will be forwarded to you. In addition to this, a representative receives your order, processes it and will provide you with a confirmation of the date and time of your delivery.

Two ways to pay:
a. Online – Via our website using PayPal, Visa and MasterCard
b. Phone +1-289-233-6818

When you proceed with Paypal invoice:
1) Pay with Paypal account (If you have an account just log in and do the payment then change the shipping address to delivery address)
2) Don’t have a Paypal account (Just use your credit card information and fill all other options like your name and address (here the address will be your billing address))
Once you are done filling all the information click review and continue and the next page will show the shipping address information (Which is by default your billing address) the Paypal will give an option to change the address. So here you can just enter the delivery address or on the same page just below the shipping address you will also see an option called Note to seller:- Add, where you can send us the deliver information.

If you still not sure where to include the Delivery address, Send us an email with Name,Address, Phone number and Delivery Date and Time. If you like add a message on Cake or Greeting Card please add to the Notes as well.

Cakes: Toronto, Greater Toronto Areas (Mississauga,Brampton,NorthYork), Vancouver and Greater Vancouver areas
Areas covered under DURHAM/HALTON/YORK – Ajax,Oshawa, pickering, woodbridge, Oakville, Milton, Halton, Markham , Richmond Hill, Vaughn
Toronto/Mississauga/Brampton – Brampton, Mississauga, Caledon, Toronto, Etobicoke, East york, North york, Scarborough
Montreal City
Vancouver area – Vancouver, Burnaby, Richmond, North Vancouver, New Westminister
Greater Vancouver area – Surrey, Delta, Coquitlam

Regular Delivery :12 pm to 4pm and 6 pm to 8 pm (Monday to Sunday) Specific Time can be arranged for late night surprise deliveries, This will incur an additional delivery fee.
Midnight Delivery: 11:30pm to 12:30 pm

As our delivery rates are flat $20, we want both of us to be happy by not charging you more for nothing. So, we came up with idea of “$ 50Minimum order required”. You can combine products for example Cake + flowers and order them if your postal code is in Woodbridge / Maple / Concord / Thornhill / Richmondhill / Markham.

Special order can also be something like you select your own store and product and you/we pay for it and we go pick up and deliver to the address you specify. please call or email us for the quote.

Orders placed by 4pm for our standard cakes can be delivered the Same Day (Monday to Sunday). Cupcakes, Slabs and any Special Orders require at least 2 working days notice.

Orders for Saturday and Sunday delivery must be placed by 2pm .

Two ways to order:
a. Online via our website.
b. Phone your order through or chat with us on whatsapp on +1-289-233-6818

VANCOUVER DELIVERY : Due to Office Renovation we are currently not processing VANCOUVER Area orders. Dismiss