Call/Text: +1-289-233-6818
Call/Text: +1-289-233-6818

Our Promise for Top Quality Cakes,
Fresh Flowers & On Time Delivery
QUALITY CAKES
Fresh Local Bakers
FRESH FLOWERS
Picked Daily
ON TIME DELIVERY
Call Us +1-289-233-6818

Terms & Conditions

GENERAL

1.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Surprisegift.ca site and/or the Surprisegift.ca Services from time to time. We will post any changes on the Surprisegift.ca site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Surprisegift.ca Services or Surprisegift.ca site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

1.2 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Surprisegift.ca site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

1.3 We will only use the personal data (of you and of the recipient) provided by you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

1.4 A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.

1.5 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Customer Obligations

  1. Customers must provide SURPRISE GIFTS TORONTO with a valid phone number and contact email. SURPRISE GIFTS TORONTO accepts no liability arising out of failure to contact a customer, where the contact details were not provided, were invalid or incorrect.
  2. It is the obligation of the customer to ensure they check their invoice and confirm the name and address details of the recipient are complete and correct and that the recipient will be in attendance at the address at the time of delivery. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees.
  3. The customer should ensure that their personalised message is written to their satisfaction. SURPRISE GIFTS TORONTO no responsibility for incorrect spelling, grammar or formatting. Total character limit to write on a cake is 28 including spaces.

Complaint policy

We will endeavor to ensure your order is delivered in perfect condition. If our service or product does not meet reasonable expectations we will gladly arrange a replacement or refund. We reserve the right to request photos of the original product/s. To assist us in quality control it is our policy, if requested by us, to collect the original products.

SHIPPING & PAYMENT INFO

Delivery

2.1 4PM EST is the cut off time for Same day delivery, Orders received after 4 pm will be processed for next day delivery.

2.2 2PM EST is the cut off time for Same day delivery on Weekend and Holidays.

2.3 We dont guarantee same cake as shown in the  picture but similar or better cake will be delivered with same Flavor.

2.4 In any case if the ordered cake or flavour or size is not available at the time of delivery we reserve the right to make necessary changes to the order and provide compensation if necessary.

2.5 Midnight Delivery and Holiday Delivery are Special deliveries will be charged $9.99 extra on regular delivery.

2.6 Delivery times requested/Scheduled are subject to winter weather conditions.

2.7 Cakes and Flowers prices may vary on Special Days like Christmas, New Year, Valentines Day, Mothers Day, Fathers Day, Thanksgiving ..etc

2.8 Any of our products may contain nuts or have traces of other ingredients

2.9 A few products may not be available for same day delivery or other special delivery services.

2.10 Although a very rare case, please note in some locations we may need an additional 24 hours for the delivery of exotic flowers or Cakes.

2.11 We deliver only the finest quality of gifts/Cakes/flower arrangements.

2.12 Floral order come without vase, for vase you will adding vase. for arrangements please call customer care before placing the order for a quote.

Cancellation

If, for any reason, you wish to change or cancel your order you can do so by calling
USA/CANADA – +1 289-233-6818

Or email us at: sendsurprisegifts@gmail.com, cakesdeliverygta@gmail.com

Such requests for cancellation/amendment are processed subject to the request before cut-off time (the time before which the order is processed/prepared).

We regret that you may not cancel an order once your order is shipped/dispatched.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

SurpriseGift.ca Customer Contact Center

1. In the event that you are not satisfied with the Surprisegift.ca services, please address your complaints in the first instance to:

USA/CANADA – +1 289-233-6818

Or email us at: sendsurprisegifts@gmail.com, cakesdeliverygta@gmail.com

2. Our Customer Service Contact Center is available all days (We work from 9 am to 9 pm EST hours.

Prices

2.1 Prices listed within the Surprisegift.ca Service are valid for a maximum of 7 days of submitting your order.

2.2 Prices DOES NOT include GST/HST for Goods and deliveries.

Orders / Payment

3.1 While to checkout (place the order), you will be required to provide us with a few personal details, including the phone number and/or email id, along with those of the intended recipient and all necessary payment details.

3.2 We accept payment by credit card or Paypal.

3.3 By clicking on the ‘place order’ button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions appearing anywhere on the Surprisegift.ca site.

3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

PRIVACY POLICY

At SURPRISE GIFTS we are committed to protecting your privacy. We collect your personal information that you voluntarily provide to us while using our Web site features. Your privacy is important to us and we do not share your information with any third-party.

The kinds of Personal Information we collect from users – Name, Address, Telephone number(optional), Email, Credit Card information and personal details like date of birth and gender.
How we use Personal Information – We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription or registration, informing you of our new products, services and offers
The circumstances under which we disclose Personal Information to third parties – We never disclose any of your information to third parties. Period.
How we protect your Personal Information – We use a high grade encryption to protect your information when it is transmitted across computers. You can go through our security policy for more details
We believe in reducing the SPAM on the Internet and would not be sending you any marketing material unless you specifically request for it.

You could E-Mail us at , if you have any concerns on your privacy being breached by us. You could also reach us through information provided on CONTACT page.

Force Majeure

SURPRISE GIFTS TORONTO is not liable for failure to perform obligations, including but not limited to, the fulfillment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labor dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond SURPRISE GIFTS TORONTO’s control.

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